Returns & Exchanges
At GenerLink, we stand by the quality of our hybrid transfer switch systems and offer a 30-day return window for unopened, unused equipment. We strive to ensure your home backup power setup is seamless and meets all safety standards.
Request Authorization
Contact our customer support team to receive a Return Merchandise Authorization (RMA) number and specific shipping instructions for your GenerLink unit.
Secure Packaging
Place the transfer switch and all original hardware components back into the original protective packaging to prevent damage during transit.
Shipping and Tracking
Affix the provided return label to your package and drop it off at an authorized carrier, ensuring you retain the tracking number for your records.
Inspection and Refund
Once our technicians verify the unit's condition and serial number, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing